A complaint or grievance arises when a person or group perceives that an injustice or prejudice has been done to them, in relation to the company’s operations. A complaint management mechanism has been set up to ensure that disputes are followed up and resolved as quickly as possible.

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Anyone, whether an employee, a subcontractor or a member of the public, can file a complaint or grievance with the assurance that there will be no reprisals against them or their company. It is also possible to make a report anonymously.